1. Overview
At Gorgeousvivpurif, we want you to feel confident in your decision to explore our courses. This Refund Policy outlines the terms and conditions for refunds on course purchases.
2. Refund Eligibility
We offer refunds under the following conditions:
2.1 Standard Refund Period
You may request a full refund within 14 days of your purchase date, provided you have not accessed more than 25% of the course content.
2.2 Conditions for Refund
- The refund request must be submitted within 14 days of purchase
- Less than 25% of course materials have been accessed
- The request is submitted through our official contact channels
- This is your first refund request for this particular course
3. Non-Refundable Items
The following are not eligible for refunds:
- Courses where more than 25% of content has been accessed
- Purchases made more than 14 days ago
- Promotional or discounted purchases (unless otherwise stated)
- Courses that have been completed
- Downloadable materials that have been accessed
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact us via email at connectuse@gorgeousvivpurif.world
- Include your full name and the email used for purchase
- Specify the course name and purchase date
- Provide a brief reason for your refund request
5. Refund Processing
Once we receive your refund request:
- We will review your request within 5 business days
- You will receive an email confirmation of our decision
- Approved refunds will be processed within 10 business days
- Refunds will be issued to the original payment method
6. Partial Refunds
In certain circumstances, we may offer partial refunds:
- If you have accessed between 25% and 50% of course content within the 14-day period
- If technical issues prevented you from accessing the course
- Other circumstances at our discretion
7. Course Access After Refund
Upon approval of your refund:
- Your access to the course will be revoked immediately
- Any downloaded materials should be deleted
- You will no longer have access to course updates or community features
8. Exceptions
We may make exceptions to this policy in cases of:
- Documented technical issues that prevented course access
- Significant personal circumstances (evaluated case by case)
- Course content significantly different from description
9. Australian Consumer Law (ACL) Rights
This refund policy operates alongside your statutory rights under the Australian Consumer Law (ACL), which is Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in this policy limits or excludes those rights.
Under the ACL, services come with automatic statutory guarantees, including that they will be:
- Provided with due care and skill
- Fit for any specified purpose
- Provided within a reasonable time (when no time is set)
If we fail to meet these guarantees, you are entitled to a remedy. Depending on whether the failure is major or minor, this may include a refund, repair, or replacement. In the case of a major failure, you have the right to cancel the service and receive a full refund or compensation for the reduction in value.
10. Cooling-Off Rights for Online Purchases
In addition to our voluntary 14-day refund policy, Australian consumers may have cooling-off rights under the ACL for certain online transactions. If you believe a cooling-off period applies to your purchase and you wish to exercise that right, please contact us promptly with your request.
Where a cooling-off right applies and is exercised, we will refund the full purchase price within 10 business days of receiving your valid cooling-off notice.
11. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. The policy in effect at the time of your purchase will apply to that transaction.
12. Contact Us
For refund requests or questions about this policy, please contact us:
Email: connectuse@gorgeousvivpurif.world
Phone: +61 8 8379 9001
Address: 8/259 Glen Osmond Rd, Frewville SA 5063, Australia